Shipping policy
Shipping & Production Policy
At Cooper & Thor, every personalized piece is custom-made just for you. Because your items are lovingly created to order, please allow an extra 3–5 business days of production time on top of standard shipping.
Shipping times may vary slightly depending on your delivery location, but we work hard to get your custom keepsakes delivered to your door as quickly as possible! We promise the custom keepsake is well worth the short wait!
Shipping Times
Australia
- Estimated delivery: 5-12 business days
International Orders
- Estimated delivery: 5-12 business days
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.
Customs, Duties, and Taxes
For international orders, your order may be subject to import duties, taxes, and customs fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in our shipping costs or product prices. Please check with your local customs office for more information before placing an order.
Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your order's progress.
Delays
While we work with reliable suppliers and carriers, occasional delays can happen due to customs processing, carrier delays, or high demand periods. We'll do our best to keep you informed if we're aware of any significant delays affecting your order.
Questions about your shipping or an existing order? Contact us at hello@cooperandthor.com.